Senior Insight Analyst

Salary Competitive

Here at ‘CtM’ we have an opening to join our Customer Analytics Team. We are currently looking for talented and passionate Senior Insight Analyst, who will be responsible for providing campaign and customer analytics support that helps to shape CRM’s strategic roadmap and customer contact strategy.

The role

As a Senior Insight Analyst you will provide actionable insights into the performance of current CRM campaigns, as well as providing robust insight led recommendations for audience targeting and selection for new and existing campaigns. You will ensure robust controls are in place across all activity to ensure statistically significant results, and you will play a key role in ensuring decisions are backed by data and are customer focused.

As a senior member of the team you will Act as a key stakeholder in data development projects for CRM, providing a bridge between the data team and CRM so requirements and deliverables are fully comprehended. You will also be a mentor to junior members of the team, ensuring that skills are gained and shared across the team.

What will it take?

You will have experience with working with high volume, high dimensional data (cleansing, manipulating, analysing). You must have experience working with campaign selection and campaign response data. This will require you to be proficient in at least one analytical language/Tool (e.g. SQL/SAS/R).

Stakeholder Management – our customers are at the heart of our business, and therefore customer analytics should inform and educate all areas. The ability to engage and influence a broad selection of stakeholders is critical to adding value through our work.

Confident Communicator – ensuring that the insights you uncover are understood and acted upon by the rest of the business is hugely important, so the ability to communicate your findings and recommendations to a non-technical audience is vital.

Why choose us?

The benefits package is excellent and comprehensive; as a Senior Insight Analyst you will earn a competitive salary and you will be part of a Staff Reward scheme that could yield additional payments. We offer a contributory pension, life assurance and range of other benefits that you would expect from a good employer.

In this role you will play a key role in ensuring our organisation has a culture of data-led decision making with our customer’s needs and interest at its heart. You will have the opportunity to work with some outstanding people in a fun and thriving environment.

What Next? 

If this sounds like the role for you we’d love to speak to you. The first step is to click apply. 

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