Digital Customer Experience Manager (FTC)
What we need?
Here at comparethemarket.com, we’re looking for a Customer Experience Manager on a Fixed Term Contract (12 months) to manage the customer strategy and vision and execute the strategy to ensure all targets and objectives are achieved.
As Customer Experience Manager, you’ll own the holistic customer experience for your product verticals – transforming and optimising the onsite customer experience to be the best in class. You’ll support the delivery of the strategy/vision to combine customer proposition, commercial performance and brand equity.
You’ll also ensure that comparethemarket.com are at the cutting edge of the digital landscape and customer experience, manage the process for continuous optimisation to improve commercial performance and key metrics.
Coupled with this, you’ll be liaising with multiple teams to deliver new ideas that increase our market performance, work with Product Owners to deliver an exceptional customer experience and ensure that journeys adhere to regulatory requirements.
Supporting your direct reports to deliver online development and improvement is key to your role as well as acting as the customer authority for your product verticals – being the ‘go-to’ person for all projects, performance and advice and ensuring delivery is at a high standard at all times.
What will it take?
You’ll have digital experience of working in a brand led company and wider marketing environment, managing external agencies and implementing digital planning strategies as well as having solid relationship management experience.
You’ll have good knowledge of web analytics packages, web monitoring tools and MVT testing and be results driven, delivery and customer focused, aware of new technologies.
Why choose us?
The benefits package is excellent and comprehensive; as a Manager you’ll earn a competitive salary and be part of an annual Management Bonus scheme that could yield 10% of your salary. We offer a contributory pension, private medical insurance, life assurance and range of other benefits that you would expect from a great employer. Perhaps most importantly in this role, you will have the opportunity to work with some outstanding people in a fun and thriving environment.
If you can see yourself succeeding in this role, it would be great to speak to you. The first step is to click apply.